Lauren Hutton Face Disc FAQ

Q: How long does it normally take to ship?

A: You should receive your order in 7-10 Business Days from the date of ordering. Actual times may vary due to excessive volume of orders, holidays or backordered items.

Q: What Lauren Hutton Face Disc color should I choose?

A: The Lauren Hutton Face Disc is available in the following colors.

Pink (Light) - The Pink Lauren Hutton Face Disc color is for those who are very fair, burn before tanning, and whose skin has pink or porcelain under tones.

Yellow (Light or Medium) - If you are Caucasian and have beige or yellow undertones you should choose Yellow. Light Mixed Race or Asian also fall into Yellow.

Olive (Medium) - If you are Mediterranean, a fair-skinned African American, Latino, or dark mixed-race, then you should choose Olive.

Brown (Dark) - If you are African American, deep complexioned Indian or any other dark skin color then you should choose the Lauren Hutton Face Disc in Brown.

Q: How can I correct or cancel an order if I make a mistake while ordering?

A: Please contact Customer Service immediately toll-free at 1-888-395-3469. (8:30 AM - 10:00 PM EST Monday -Friday) Orders process the next business day. We will do our best to correct your order prior to processing. If for any reason the order processes before Customer Service is able to correct the issue, you may request an exchange or return items within 30 days of receipt.

Q: Why does the website say 30 day trial for $29.95 but I am billed in three payments?

A: We are certain - and Lauren is too - that once you try the Lauren Hutton Face Disc you will be completely happy with it. She offers you a 30 day trial at just $29.95 (plus shipping & handling). Once you decide that you love the product you will be billed the remaining price in just two easy payments of $29.95. If for any reason you are not satisfied with the Lauren Hutton Face Disc, just return the product and we will refund your purchase price of $29.95 (minus shipping & handling).

Q: Do you offer a money back guarantee? What if I order the wrong color or want to return the Lauren Hutton Face Disc?

A: We offer a 30-day return/exchange policy. If you choose the wrong color and would like an exchange or if you wish to return the Lauren Hutton Face Disc for a refund, contact Customer Service toll-free at 1-888-395-3469 between 8:30 AM and 10:00 PM EST Monday - Friday. You do not need an RMA number to return your product. Our Customer Service Representatives will be happy to provide you with details and a return shipping address.

Q: How long does the makeup in the Lauren Hutton Face Disc last?

A: The Lauren Hutton Face Disc should last 90 Days but may vary depending on the amount of coverage you need. Remember, Lauren's makeup is unique and a little bit goes a long way. You should not need to apply a lot of it to achieve the look you want.

Q: What age do you have to be to use Lauren's makeup?

A: Lauren Hutton's line of makeup was originally made for women between the ages of 35 and 65 who want to look great, without looking "made up." However, everyone from teens to centenarians has been discovering the benefits of Lauren's makeup. Pearl, filler and mica fall into wrinkles and lines making them more apparent. That's why Lauren's makeup doesn't have any, making her products perfect for the mature woman. Her powder formulations also have less pigment than other brands because as women age, their skin color begins to fade and they don't need highly pigmented cosmetics that may cause a "clown-like" appearance.

Q: Are Lauren's products hypoallergenic or fragrance free?

A: Lauren's products are hypoallergenic and dermatologist tested. While Lauren strives to create makeup and skin care products that are right for everyone, we suggest consulting your physician if you have any major concerns. Most of Lauren's products are fragrance free. However, our skin care products do contain some fragrance.

Q: Do you do any animal testing?

A: No. Lauren Hutton does not do animal testing.

Q: Is the Lauren Hutton Face Disc refillable? What if I run out of just one product, do I have to purchase an entire new kit?

A: Yes, the Lauren Hutton Face Disc is refillable and you can replace products as needed. Each kit is designed with magnetized bottoms so that you can pop the empty pan out and replace the individual components.